FAQ
Helpful Information
What is a senior concierge?
Imagine having your own personal assistant to smooth over all of life’s bumps and manage your To Do list. That’s a senior concierge! We support you to maintain the lifestyle you are accustomed to. Like a personal assistant, you tell us what you need and we provide the customized services to fit your needs.
Do you have to be a senior to use these services?
NO, you do not have to be an older adult to use this service! You could be a busy executive, a slammed SAHM, busy entrepreneur, or a person who does not like to be in public during Covid!
Who uses your services?
We serve older adults striving to maintain their independence, most often in their homes or in senior communities. We also serve their families – active people balancing obligations to work, family, travel and more. Whether local or living at a distance, we keep families informed. We also support family members with errand-running, vacant house checks and other services that enable them to have more quality family time. We work only with those who welcome our help and support. Some people need us weekly, others monthly or seasonally. Our business model allows flexibility and is always customized to your needs.
How do you work with your client’s family?
You are concerned about your loved one’s well being. We are your eyes and ears. We keep you informed and updated after our visits. We are dedicated to ensuring peace of mind for our seniors and their families, whether the family lives far away or right nearby.
Are you a home health agency?
ur focus is on Instrumental Activities of Daily Living (IADLs). We help out with things like shopping for groceries or clothing, housework and decluttering, meal prep, paper taming and bill paying, going to appointments, helping with technology, and so much more. We are a NON-medical service provider.
You may need a home health agency if you need help with Activities of Daily Living (ADLs) – like bathing, toileting, feeding, dressing or transferring. If you need more intensive support for ADLs, we are able to refer you to the most reliable resources in our area.
Do you provide referrals to doctors or other services?
We know the community and the resources in our area. If we don’t already know exactly the right person, we will research and find what you need – whether it’s a home maintenance firm, the source for a gift you’ve been looking for or a new doctor.
Are you affiliated with a health care agency or religious organization?
We are an independent company with knowledge of local resources including health care needs, vendors, agencies, stores, LGBT support, religious connections, and so much more.
Will I still be in charge?
Absolutely, 100%. We do as much or as little as you choose. We understand how hard it can be to turn over responsibilities you’ve held to someone new. We aim to do it just the way you would do it yourself, just the way you like it. If you can communicate what you want and like, we will make it happen.
I’ve always been able to manage everything myself. How do I do this??
Congratulations! You’ve prioritized maintaining your lifestyle over doing it all on your own. We’re NOT taking over, just here to help! We do only those things you want to relinquish. We honor your desire and ability to keep doing all the things you choose to do. If, gradually, you wish to hand over more responsibilities to us, we will step right up.
What about confidentiality?
We sign a confidentiality agreement so you can be confident that personal and/or proprietary information is kept entirely confidential. We understand that you need to feel trust in the person who sees your finances, folds your laundry, and straightens out your pantry. And we will never divulge that you are our client without your express permission.
How much do concierge services cost?
Costs are based on each person’s tailored needs. Is it long term or short? Do you need a few hours for a project or ongoing assistance? Do you need us weekly or a few times a year? We have a plan for every budget, every style, every need!
Arrangements can be made for a package or monthly membership depending on your lifestyle. Just visit our Services & Prricing tab for more info!
Do you bill?
Services are billed either as-needed or as a membership (retainer-style). You make the decision as to which you prefer. And you can change your mind along the way. You don’t worry about worker’s comp or taxes or insurance. We act as an independent contractor.
What forms of payment do you take?
Right now, we accept cash but prefer a check. We do accept credit cards with a 3% processing fee.
What if I don't live nearby?
We cover Greenbrier County and surrounding areas. If you live at a distance but your loved one who needs care is here, we will make arrangements to suit all parties. If you need help out of the area, let us know.
How do I get started?
It starts with just a conversation, either by phone or in person. You tell us about your unique situation. We design a solution that resolves your greatest needs. When we share the plan with you, together we will tweak it to ensure that you get the support you truly need. We review our arrangements regularly and we are always open to adjusting to meet your requirements.
How do I contact Dial A Daughter 304?
Give us a call, text, or email us!
We are open Monday through Friday from 9 AM-6PM to respond to phone call inquiries. You may also text or email us anytime.
Phone: 304-667-5977
Email: Jenny@DialADaughter304.com